Frequently Asked Questions

Freight Dispatching Services:


Do you work with new MC authorities?

Yes! We proudly partner with new authorities. While some brokers have restrictions on newer MCs, we excel at finding brokers who are willing to work with you and helping you build up your credit and history in the industry.

Do you handle factoring paperwork?

Absolutely. We know that cash flow is king on the road. We will coordinate directly with your factoring company to submit rate confirmations and bills of lading (BOLs) so you get paid without any delays. If you don't have a factoring company, we can also help point you in the right direction.

Do you check broker credit ratings before booking?

Yes, protecting our carriers is a top priority. We verify the credit score and payment history of every broker on established platforms before we ever present a load to you. We want to make sure you get paid for every single mile you drive.

Am I locked into a long-term contract?

No. We believe in earning your business on every load. While we do require a signed Dispatch Service Agreement to legally represent you to brokers, you are not locked into any long-term contracts. You are free to use our services as much or as little as your business requires.

What are your communication and support hours?

The road doesn't sleep, and neither does our commitment to you. While our standard booking hours are 8:00 AM – 5:00 PM CST, we provide 24/7 emergency support for active loads. If you are on the road and hit a snag with a broker or receiver, we are only a phone call away.

What do I need to get started?

To begin working with Help Us Help You, Inc., you'll typically need:

A completed Carrier Agreement
A completed Dispatch Service Agreement
Active MC Authority (or operating authority)
USDOT Number
Certificate of Insurance (COI)
Current W-9
Notice of Assignment (if applicable)Signed Dispatch Service Agreement
Signed Carrier Profile
Signed Non-Circumvention Agreement
Current contact information
Access to your preferred load board(s) (when applicable), so our dispatch team can search, negotiate, and secure freight opportunities on your behalf.
Valid driver's license (when requested)
Any additional documentation required to verify your operating authority

Do you verify carrier information?

Yes.Help Us Help You, Inc. verifies each carrier's operating authority, insurance coverage, safety information, and business credentials before establishing a dispatch relationship.Verification helps protect our company, our customers, our brokers, and our carrier partners.

Do I need my own authority?

Yes.We work with independent owner-operators and motor carriers who operate under their own active operating authority.

What type of insurance is required?Carriers must maintain all insurance required by federal regulations and brokers.

This typically includes:
Auto Liability Insurance
Cargo Insurance
General Liability (when required)
Workers' Compensation (if applicable)
Insurance requirements may vary depending on the broker or shipper.

Do you guarantee loads?

No.Because freight availability changes daily, we cannot guarantee a specific number of loads or revenue.However, we work diligently to locate quality freight opportunities that match your equipment, preferred lanes, and business goals.

Do I have to accept every load?

No.The final decision always belongs to the carrier.Our role is to negotiate freight opportunities and present available loads for your consideration.

How do you get paid?

Dispatch service fees are outlined in the Dispatch Service Agreement before any services begin.There are no hidden fees

Will you negotiate rates with brokers?Absolutely.

One of our primary responsibilities is negotiating competitive freight rates on behalf of our carriers while maintaining professional relationships with freight brokers and shippers.

Do you handle paperwork?

Yes.We assist with dispatch-related paperwork, broker communication, rate confirmations, and ongoing load coordination to help keep your business moving efficiently.

Can I choose where I want to run?

Yes.We work closely with each carrier to understand preferred lanes, home time, equipment type, and business goals whenever possible.

What equipment do you dispatch?

We dispatch many types of equipment, including:

Dry Van
Reefer
Flatbed
Power Only
Box Truck (where applicable)
Hot Shot (where applicable)

What makes Help Us Help You, Inc. different?

Since 2006, Help Us Help You, Inc. has built lasting partnerships through:

Integrity
Accountability
Professional communication
Dependability
Strong broker relationships
Respect for our carriers
Personalized dispatch support

We believe in building long-term partnerships—not simply booking loads.

How do I apply?

Simply complete our carrier application, submit the required documents, and our team will review your information.Once your documentation has been verified and approved, we'll contact you regarding the next steps.

Required Documents Checklist

✔ Active MC Authority
✔ USDOT Number
✔ Certificate of Insurance (COI)
✔ W-9
✔ Dispatch Service Agreement
✔ Carrier Agreement
✔ Notice of Assignment (if applicable)
✔ Current Contact Information
✔ Signed Required Documents


Please Note: Submission of documents does not guarantee acceptance into our carrier network. Help Us Help You, Inc. carefully reviews every application and partners only with carriers who meet our standards for professionalism, safety, communication, and reliability.