Privacy Policy
Help Us Help You Logistics (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of all individuals and organizations who interact with our services. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our medical courier services.
Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, facility name, and any information you voluntarily provide when contacting us.
Operational Information: Pickup and delivery details, addresses, chain‑of‑custody documentation, and service‑related communication.
Protected Health Information (PHI): When applicable, we may handle PHI strictly for the purpose of transporting medical specimens, documents, or related materials. All PHI is handled in accordance with HIPAA guidelines.
Technical Information: Basic website analytics such as IP address, browser type, and device information.
How We Use Your Information
We use collected information to:
• Provide and manage courier services
• Communicate with clients and facilities
• Maintain accurate chain‑of‑custody records
• Ensure compliance with healthcare regulations
• Improve website performance and user experience
HIPAA Compliance
We follow strict HIPAA‑aligned practices to protect PHI during transport. We do not store, sell, or share PHI for any purpose other than fulfilling medical courier services.
Information Sharing
We do not sell or share your information with third parties. Information may only be shared with:
• Healthcare facilities involved in the transport
• Regulatory authorities when legally required
• Insurance providers for claims or compliance purposes
Data Security
We use secure handling procedures, sealed transport containers, and documented chain‑of‑custody processes to protect all transported materials. Digital communications are protected through secure systems and industry‑standard safeguards.
Your Rights
You may request access, correction, or deletion of your personal information by contacting us at B2B@HelpUsHelpYou.org.
Updates to This Policy
We may update this Privacy Policy as needed to reflect changes in regulations or business practices. Updates will be posted on this page.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: B2B@HelpUsHelpYou.org
Phone: (682) 704‑7304